Our policy lasts 7 days. If 7 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: It is mandatory for any return/refund to make a video while opening the parcel without pause & cut, a full video from start to end. And send it to support@brandomg.com
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Note:- We understand that the occasionally watch batteries may get loose during transit. In such instances, if you find your watch not working do not worry, just visit any local watch repairer to check the battery
All the watches come with 6 Months warranty, (Cosmetic, physical & Water Damage not included in warranty)
Although our watches are designed to resist water to a certain extent, we advise against wearing them in heavy rain or while swimming in pools. While they can withstand minor splashes and everyday exposure, prolonged submersion or exposure to water pressure can compromise their integrity and functionality. To ensure the longevity of your timepiece, please avoid these situations and refer to our care guidelines for proper maintenance
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.
Order Cancellation
Order can be cancelled within 24 hours with 5% deduction (PG+Processing Charges).
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@brandomg.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Note: Return Shipping Costs to be borne by customer in case of refunds, Exchanges are offered free of cost in-case defective or damaged products received.
It is mandatory for any return/refund to make a video while opening the parcel without pause & cut, a full video from start to end. And send it to support@brandomg.com
How to Contact Us:
Please click the following link for complete contact information https://brandomg.com/contact-us/. Our business hours are from 10:00 AM to 7:00 PM, you can directly email us at support@brandomg.com if you have any questions
